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Asset Recovery Scam

Customer Specialist Team
Updated

Asset loss may occur as a result of entering the wrong receiving address, disclosing private keys or accidentally granting permissions to malicious sites. Due to the lack of understanding about how cryptos circulate, victims of stolen funds are likely to get cheated again. On social media platforms like Twitter, Facebook, Discord and Telegram, it's often seen that someone writes posts or reaches out to crypto community members, claiming to help recover stolen cryptos (see below screenshot). But in fact, once the transaction is confirmed on the blockchain, it's unlikely to get them back.

Figure 1: A "developer" claims to help recover stolen funds on social media platforms.

 

Here is a real example of scam tactics:

1. The scammers claim to help recover lost USDT. They give the victims a fake web link that's similar to the official website address and direct them to file an appeal on the phony site.

2. When filing the appeal, the victims are misled into providing personal information, thus disclosing their private keys.

3. After the appeal is submitted, the scammers will send a fake email, leading the victims to believe this is an official procedure and they are recovering their assets.

4. The scammers mislead the victims into making a deposit and then disappearing with their funds.

Security tips:

  1. Once the crypto transfer is confirmed on the blockchain, it's unlikely to get it back. DO NOT trust any stranger who offers to recover your assets.
  2. ViaWallet official support will NEVER send you direct messages first. Our ONLY official email address is support@viawallet.com (now has upgraded to CoinEx Wallet: support@wallet.coinex.com).
  3. Make sure to keep your personal credentials safe, for example, your mnemonic phrases and private keys. Official support will NEVER ask for your personal information under any circumstances. Anyone who asks for your private keys or mnemonic phrases is a scammer.

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