1. What to do if mnemonic phrases are leaked?
Anyone who can access your mnemonic phrases can also have full control over your assets.
If the mnemonic phrases are leaked, please immediately transfer your funds to another wallet. If you do not have other wallets, please create a new one to secure your assets.
2. What to do if mnemonic phrases are lost?
- If you lost the mnemonic phrases, but they were already backed up with Encrypt Backup:
You can easily restore your wallet with the mnemonic phrase password and the ciphertext QR code generated during Encrypt Backup.
- If you lost the mnemonic phrases, but have backed up the private keys of certain cryptos:
You can recover certain crypto assets by importing private keys.
- If you lost the mnemonic phrases, and didn't have any other backup:
Under these circumstances, your assets will be permanently lost and cannot be recovered. Please make sure to back up your mnemonic phrases or the private keys of your cryptos, and keep them safe.
Note: Your assets CANNOT be recovered if the mnemonic phrases are lost. Please make sure to back up your mnemonic phrases and keep them safe.