1. How to determine the Swap price?
The best swap price will be systematically selected from the swap gateway with real-time changes. Since an on-chain transfer needs to be confirmed (usually takes several minutes) before the transaction is done, the final swap price might not be the same as you submit the swap order.
2. Service fees included in Swap?
Every time you swap, the following fees need to be paid for the service:
- Miner fees are consumed on the blockchain when the coins/tokens are transferred out.
- Service fee generated by the system during the swap.
- When transferring from an off-chain contract to your receiving address, you may need to pay a withdrawal fee.
3. Why are fees deducted when the Swap fails?
If the swap fails, the token to be swapped out will be returned to your wallet, but the miner fee that already has been consumed still needs to be paid.
4. What should I do if the Swap fails?
If the miner fee you pay for the swap is too low, it may cause the swap order to expire and fail.
In this case, the tokens to be swapped out will be returned to your wallet, but the miner fee (transaction fee) cannot be refunded.
The following ways can guide you to customer services if anything troubles you during the swap:
Service Email: support@wallet.coinex.com
Service Ticket: https://support.wallet.coinex.com/hc/requests/new